Contact Us
Welcome to the world of BackaBuddy. We are here to support you in raising the funds you need and making a difference in the world. We’re here to help and answer any questions you might have.
We look forward to hearing from you 🙂
How Can We Help?
Help via WhatsApp
Get your questions answered by our friendly support team directly on WhatsApp on your mobile or desktop by completing the WhatsApp form below:
BackaBuddy Help Desk
We're just a phone call away! Reach out to our friendly team for personalized assistance. Our dedicated helpline is here to ensure you have a great experience with us.
Knowledge Base
Answers to our most frequently asked questions are just one click away!
Our Knowledge Base gives you detailed articles curated by our customer success experts.
Help via Email
We provide clients with ticket-based support, simply log a ticket and we'll resolve your issue as soon as possible.
Departments
Individuals:
For any queries related to editing, sharing, campaign support and campaign cancellation of Individual campaigns, or to start a new Individual campaign, please email us at:
Email: [email protected]
Charity:
For any queries related to registered non-profit organisations (NPOs), non-profit companies (NPCs), or non-governmental organisations (NGOs), including editing, campaign support, and the payout of charity funds raised, please email us at:
Email: [email protected]
Campaign Verification and Payouts
For any queries related to campaign verification, including updates to supporting documents and submission of banking details for the payout of funds raised, please email us at
Email: [email protected]
Finance:
For any queries related to finance, for example, payments not reflecting or donation issues, please email us at:
Email: [email protected]
Technical:
For any queries related to any technical issues, for example, recurring donations, please email us at:
Email: [email protected]
Office Hours:
8am - 5pm : Monday - Friday
Kindly note that BackaBuddy does not offer any form of financial assistance or funding to individuals or charities. For further queries, please do not hesitate to get in touch with us.
Registered Address:
Plumstead, Cape Town, 7800
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