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Contact Us

Welcome to the world of BackaBuddy.  We are here to support you in raising the funds you need and making a difference in the world.  We’re here to help and answer any questions you might have.

We look forward to hearing from you 🙂


How Can We Help?

Help via WhatsApp 

Get your questions answered by our friendly support team directly on WhatsApp on your mobile or desktop by completing the WhatsApp form below:

WhatsApp Form


BackaBuddy Help Desk

We're just a phone call away! Reach out to our friendly team for personalized assistance. Our dedicated helpline is here to ensure you have a great experience with us.

+27 87 551 4014


Knowledge Base

Answers to our most frequently asked questions are just one click away!

Our Knowledge Base gives you detailed articles curated by our customer success experts.


Help via Email

We provide clients with ticket-based support, simply log a ticket and we'll resolve your issue as soon as possible.



For any queries related to editing, sharing, campaign support and campaign cancellation of Individual campaigns, or to start a new Individual campaign, please email us at:

Email: [email protected]



For any queries related to registered non-profit organisations (NPOs), non-profit companies (NPCs), or non-governmental organisations (NGOs), including editing, campaign support, and the payout of charity funds raised, please email us at:

Email: [email protected]


Campaign Verification and Payouts

For any queries related to campaign verification, including updates to supporting documents and submission of banking details for the payout of funds raised, please email us at

Email: [email protected]



For any queries related to finance, for example, payments not reflecting or donation issues, please email us at:

Email: [email protected]



For any queries related to any technical issues, for example, recurring donations,  please email us at:

Email: [email protected]


Office Hours: 

8am - 5pm : Monday - Friday

Kindly note that BackaBuddy does not offer any form of financial assistance or funding to individuals or charities. For further queries, please do not hesitate to get in touch with us.


Registered Address:

Plumstead, Cape Town, 7800


Forgot your password? Or register as Charity Champion or charity.

Register as a Champion

Become a Charity Champion and start raising money immediately for your favourite charity

To raise money for an individual or organisation click here 

Sign up

Browse through our list of cause champions to find an inspirational person you can support

Browse through our list of causes to find a cause that moves you